When working with Mac OS X Lion or/and Microsoft Lync for Mac, make sure that you have the 14.0.1 update installed for Microsoft Lync for Mac 2011. Download the update from the Download Center at Microsoft Lync for Mac 2011 14.0.1 Update. Lync 2010 for Office 365 If you’re having trouble signing in to Lync Online, you may be able to resolve the issue yourself before contacting technical support. What do you want to do? Troubleshoot common sign-in errors The following table describes common sign-in issues, along with more information and suggestion action. Issue Suggested Resolution I forgot my password. Contact your organization’s technical support team and ask them to reset your password. When I try to sign in, I get an error message containing the following phrase: Sign-in address not found • First, confirm that your user ID and password are correct. • Next, check the format of your user ID, which should look like the following example: [email protected]. This may be different from the format you use to sign in to your organization’s network. • If your user ID and password are correct, and you’re sure you’ve entered them correctly, then contact your technical support team. For details, see the following section,. When I try to sign in, I get an error message containing the following phrase: the authentication service may be incompatible with this version of the program First, confirm that your user ID and password are correct. If they are, and you’re sure you’ve entered them correctly, then you may need to update your copy of Lync Online to the latest version. To do this, follow these steps: • Uninstall both Lync and the Microsoft Online Services Sign-in Assistant. • Reinstall both programs from the Office 365 Portal at. If you still cannot sign in, contact your technical support team. For details, see the following section,. What is the difference between my sign-in address and my user ID? In most cases your user ID and sign-in address are the same, so you can enter the same information in both boxes. If you still cannot sign in, contact your organization’s technical support team. In some organizations, these two values are different. How do i find out if i have developer in my word 1997 for mac windows 10. Lync keeps asking me to sign in after I’ve already signed in When you first sign in to Lync, you may be asked to enter your sign-in credentials up to three times as Lync connects to your calendar and other online services. Important: Even if the issue is resolved, notify your organization’s technical support team in order to prevent it from happening again. When I try to sign in, I get an error message containing the following phrase: Cannot sign in because the server is temporarily unavailable. You may have an out-of-date version of the Microsoft Online Services Sign-in Assistant. Uninstall the Microsoft Online Services Sign-in Assistant, and then reinstall it from the Office 365 portal at. If you still cannot sign in, contact your technical support team. For details, see the following section,. I get this error message when I try to sign in: Problem acquiring a personal certificate that is required to sign in If your sign address has recently changed, you may need to delete your old sign-in data. Run the automated Fix it wizard in. I get this error message when I try to sign in: User name, password, or domain appears to be incorrect The user’s sign address may have changed recently. Ask the user to reinstall the Online Services Sign-in Assistant from the Office 365 Portal at, and then try signing in again Contact technical support When you contact your organization’s technical support team about your log-in issue, provide them with the following information: • A detailed description of the steps that led to the error, and the exact text of the error message. • A link to the following additional information for administrators:. Gather error logs if requested to do so by technical support An error log is a record of what happens when a computer encounters a problem. Your technical support team may request that you provide them with error logs to help analyze sign-in or other problems in Microsoft Lync 2010 or Windows. You may be asked to provide one or more of the following types of logs: • Lync log files or Windows Event Logs. For details see. • Microsoft Online Services Diagnostic and Logging (MOSDAL) Support Toolkit. For details, see Using the MOSDAL Support Toolkit. ![]() Set up and troubleshoot Skype for Business Online delegation • • 4 minutes to read • Contributors • • • • • Applies to: Skype for Business In this article This article explains how to set up and troubleshoot Skype for Business Online delegation. This article gives you guidance for setup recommendations, best practices, and troubleshooting steps. Guidelines and requirements Guidelines for delegation Setting up and getting delegation to work correctly depends on you following these guidelines: • You must be using the Skype for Business 2015 full client with the latest updates or the Skype for Business 2016 full client. • You must be using the Outlook 2013 client with the latest updates or the Outlook 2016 client. • Make sure that the delegator and delegate computers have one Outlook mail profile that is the primary or the default profile. That mail profile should contain only one account.
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